Updates

This month I visited the Crunch Fitness of Abilene. The moment that I first walked in, the staff was helpful and friendly. They sat me down, asked me questions about what do I want out of a gym. For me, I enjoy practical training classes. I also enjoyed the open concept. Also, the locker rooms co...

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Today I visited a great place called the Forge Training center and I felt like the workout was great I saw some very competitive spirits in the 530 class. I look forward to going there agaib

I had the luxuries of going to icon fitness and I was welcomed by a great staff. They are very heart felt people. If you are new in town or trying to find a new challenge I highly recommend going! :)


Services

One Site

  • Customer Service Experience

    $25.00
    A mystery member interacts with staff, asking specific questions to really evaluate their depth of knowledge of the facility. If there's any issues the leadership will be noted at a later time.
  • Competitior

  • Evaluations

  • Video Evaluations

  • Governance

  • Rewards Program

  • Merchandising Audits

  • Exit Interview

On the Phone Evaluation

  • Recorded Phone Call

  • Customer Service Call

  • Competitor Phone

  • Research Tools

Online Services

  • Fitness Audits

  • Website Analysis and Design


FAQ

  1. What problem are you solving?  With my mystery membership services I am looking for problems that will create solutions to help increase membership feedback.
  2. How are you going to solve this problem? After a day at the gym I will consult with the branch manager and discuss the possible alternatives and solutions via e-mail.
  3. Whats your plan? The only person who will know I will be coming is the manager. I will ask a series of questions to service staff and even inspect the cleanliness of the gym. In addition, test the member services on their conflict resolution.
  4. How will you know when your are done? When I am satisfied with my findings from the day I am there, I will submit a report to indicate my findings rather it be good or needs improvement.

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Contact

Call now
  • (918) 269-1079

Business Hours

Mon:5:00 – 10:00 PM
Tue:5:00 – 10:00 PM
Wed:5:00 – 10:00 PM
Thu:5:00 – 10:00 PM
Fri:5:00 – 10:00 PM
Sat:Open 24 hours
Sun:5:00 – 10:00 PM
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